Process Improvement

Speed is critical to success in business.  Actions that improve flow are highly valued and for good reason.

Would you agree that any system -- no matter how complex it is -- can always be improved?  Our experience of more than fifteen years in this area is that the answer is always "Yes."

People often differ when discussing how much improvement is "feasible."  It seems that most people are happy with five to ten percent improvement, and ecstatic if they can get thirty percent.

This is setting the bar too low.  Much more can be done.  But you must have a practical process for doing this.  Such a process exists.  It's embodied in the Theory of Constraints (TOC.)

TOC is the most powerful improvement methodology you've probably never heard of.  An excellent introduction to TOC is available.

Note that TOC is fully compatible with other valid improvement methodologies including Lean and Six Sigma.  If you're associated with a public entity you might be interested in Lean Government.  Some resources on that topic are here.

Our process improvement work is always done by John Sambrook.  John has more than 15 years experience in TOC and is certified by TOCICO.